RTCOMM adheres to the highest standards in assuring our customers' privacy. All information -- including customer accounts, transactions, and all correspondence, are handled with the utmost discretion.
Collection of Personal Information
The only personal information collected by RTCOMM through our web sites is information which is submitted to us voluntarily and knowingly by site visitors. When you simply browse our site, no personal information is being collected by RTCOMM.
Some functions and services offered through our web site require that you provide certain personal information, for example, when you order a product, request more information, or register for a mailing list, we may need your postal or e-mail address.
Receiving E-mail and Postal Correspondence
By submitting a form on this site you will be entitled to receive e-mail correspondence from RTCOMM. This e-mail correspondence may include opportunities to participate to seminaries as well as subscriber-only special offers, including discounts and special offers about RTCOMM products. You may opt out of being included in our mailing list by updating your communications preferences by clicking here. Our purpose is to provide visitors with useful information and offers that will interest them. Every e-mail we send out will include an explanation on how to opt-out from receiving future e-mail correspondence.
RTCOMM will not share e-mail addresses we collect through our web site with any unaffiliated third parties unless we specify at the point of collection.
RTCOMM may provide aggregate statistics about our customers, traffic patterns and related site information to reputable third parties for statistical analysis, but these statistics will include no personally identifying information.
Receiving e-mail messages from RTCOMM is optional. You may chose not to receive e-mail, even after granting prior permission, or you may wish to correct information you previously provided. If you do not wish to receive e-mails from RTCOMM or wish to correct information you provided to us, please click here.
RTCOMM will use commercially reasonable efforts to delete records from our database when we receive requests to do so; however because of possible retention of a residual copy in a system backup file, we cannot guarantee deletion in every instance.
If you prefer not to receive postal mailings from RTCOMM, please click here
Any questions concerning consumer service will be answered within 48 hours.
Online Policy for Individuals Under 18 Years Old
No personal information should be submitted or posted at RTCOMM Online Web Sites by individuals under 18 years of age.
Note to parents: If your child has submitted his or her name through a RTCOMM web site, and you wish to review that information, to have it corrected or deleted from our records, or to refuse to permit further collection or use of the children's information, please communicate your wishes to us by writing to:
Richard Thibault Communications inc.
RTCOMM pledges to exert reasonable efforts to assure that the information is deleted as soon as possible.
We encourage parents to be aware of their children's online activities, and to learn about software that can filter objectionable materials.
If you send RTCOMM an e-mail message, we may retain that message and your e-mail address, as well as any response we send you.
Hyperlinks to Other Web SitesRTCOMM web sites may include links to web sites of other companies unaffiliated with RTCOMM. Please note that we are unable to review all such sites and take no responsibility for the content of any unaffiliated web site.
Cookies and Server Logs
Server logs capture certain non-personally identifying data, such as the time and date of a web visit, the browser and operating system being used, the IP address or domain name of the user's ISP, and the web URL a user linked from. This information is used in aggregate form to help us plan system enhancements when necessary and to provide content which is compatible with our visitors' web browsing systems.
RTCOMM uses credit card numbers submitted to us through our web sites for payment purposes only, and not for marketing purposes. We utilize industry standard secure encryption technology to reasonably assure the privacy and security of the credit card numbers of anyone who places online orders with us.