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Testimonials
Crisis Management
Anapharm
« Anapharm was born practically at the same time as Richard Thibault Communications Inc. We have used their services from the start and have always considered them part of the family. Since our relationship began, we have been fortunate to benefit from RTCOMM’s three main areas of expertise: strategic positioning, crisis management, and spokesperson training. Though their team has a knack for dealing with the unexpected—which is a valuable asset for a fast-growing company such as ours—we have always felt that nothing unexpected would ever occur because of their ability to keep one step ahead of events. I would have no hesitation whatsoever in recommending their services to any company looking to harness their special skills.»
Johane Boucher-Champagne
President and Chief Executive Officer
XII World Forestry Congress
« The XII World Forestry Congress was held in Quebec City from September 21 to 28, 2003. This major international event is held every six years under the auspices of the Food and Agriculture Organization (FAO) of the United Nations. The Quebec City Congress was jointly organized by the natural resources departments of the Quebec and Canadian governments. This event, which drew over 4,400 people from over 140 countries, was a resounding success, as evidenced by participants’ high degree of satisfaction. In April 2002, event organizers were quick to contract an experienced organization for all communication-related tasks, including spokesperson training, media relations, strategic planning, and crisis management.
Richard Thibault Communications Inc. was the firm called on to play this role. Organizers were extremely satisfied with RTCOMM, both for the quality of the professionals assigned to the Congress as well as for their ability to draw on lessons learned from past similar experiences. Deserving of special mention is their professionalism in respecting the political sensitivities of both levels of government involved in the event while also meeting FAO expectations.
RTCOMM’s support at strategic times during the preparation, hosting, and followup of this international event played a key role in its success. This was no small feat given that the event took place in the wake of the events of 9/11, the declaration of the war on terrorism in January 2002, the world air transport crisis and airfare hikes, the restrictions on entry visas into Canada, the war in Iraq in March 2003, the threat of a SARS pandemic in Toronto in April 2003, the mad cow crisis in Canada, not to mention threats by lobby groups that wanted to use the World Forestry Congress to protest along with environmental NGOs and aboriginal communities.
Having served as the Secretary General of this international event, I strongly recommend Richard Thibault Communications Inc. to assist you in preparing, hosting, and following up a major international event. »
Jean-Louis Kérouac, F. Eng., M.Sc
Secretary General
Centre de réadaptation en déficience intellectuelle Chaudière-Appalaches (CRDICA)
« The CRDICA’s management team is currently working with RTCOMM to develop a crisis management plan. It is very reassuring to be guided by someone so skilled and so knowledgeable of the health and social services network. Dynamic and energetic, Richard Thibault is an excellent teacher and uses examples we can relate to in order to illustrate the crisis management process. Knowing that we can count on him to help us out if a crisis occurs in our organization gives us a real feeling of security.»
Dominique Paquette
Director
SOGIQUE
« For a number of years, SOGIQUE has counted on the RTCOMM team for comprehensive support and thoughtful advice regarding strategic positioning, the development of crisis management and business continuity plans, and the organization of major events.
RTCOMM has always been quick to understand the challenges we face in our industry and “deliver the goods” in a fair, efficient, and timely manner. What sets the RTCOMM team apart is their energy and creativity, which have made it possible for us to tackle a number of innovative projects crucial to the future of our organization.»
Josée Noreau
President and CEO
Training
Sûreté du Québec
Distance training: An efficient and cost-effective solution for an organization with 85 service centres throughout the province
« In the summer of 2003, Sûreté du Québec called on Richard Thibault Communications Inc. to provide distance communication training to its 85 station managers. This service enabled us to train all managers within two weeks—a process that would otherwise have taken months—and all without requiring them to travel. RTCOMM’s services saved us time and money while helping us reach our training goal. What’s more, RTCOMM’s system guarantees that all students follow the training program through to the end and also offers the ability to accurately assess their retention of training content. I wholeheartedly recommend this company, which provides quality services and a unique approach that adapts to your needs and situation through a versatile, flexible system.»
Lt. Richard Bourdon
Communications Advisor
Public Security Branch
Centre de réadaptation en déficience intellectuelle Chaudière-Appalaches (CRDICA)
« The CRDICA’s management team took part in RTCOMM’s spokesperson training course. What a day! The thorough understanding that Mr. Thibault and his team had of the health and social services network ensured that the information they provided truly fit with our reality. The practical simulations of radio and TV interviews as well as media “scrum” sessions with seasoned journalists followed by personalized feedback were the definite highlight of this top-quality course. It was professional, dynamic, expertly led, and fun.»
Dominique Paquette
Director
Caisse Desjardins Granby-Haute-Yamaska
« I loved RTCOMM’s course on crisis management. The workshop really alerted me to the fact that a crisis always happens when you least expect it and disrupts a business. So it’s crucial to be prepared in order to deal with it as calmly as possible. This is what RTCOMM’s crisis management course with a round table simulation showed us. »
Daniel Lavallée
Administrative Director
Risk Assessment and Compliance
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